Yes, warehouse visits are allowed. Please contact us in advance to book a visiting time slot.

Standard door delivery lead time is within 7 working days after order confirmation.

Custom sizes are unavailable from US stock. Special sizes need direct shipment from our China factory.

The minimum order quantity is one small pallet of 44pcs (704sqft). We also have large pallet option of 96pcs (1536sqft) for bulk orders.

Two options: door-to-door delivery by us, or self-pickup at Kent WA warehouse with zero shipping cost.

Our US warehouse address is Kent, WA 98032

There are 7 colors: 000 Dark Smoke Oak, 001 Black Oak, 002 Grey Oak, 003 Light Smoke Oak, 004 Walnut JK, 005 Walnut, 006 White Oak.

Our in-stock panel dimension is 2400*600*21mm (8ft*2ft)

It is recommended to use a steel ruler or alloy square steel as a guide. Do not use soft materials such as wood strips, as this may result in uneven cuts, excessive gaps in the joints, or distortion. For utility knives, imported blades are recommended for a smoother cut. When cutting, the blade should be tilted inwards by 0.5-1mm to create an inner bevel, reducing gaps in the joints.

(1) Verify the panel specifications (thickness, dimensions, fire rating); (2) Check the surface for damage, warping, and color difference; (3) Clean and level the wall surface; (4) Verify the panel batch number to avoid color differences caused by batch variations, and arrange the panels and adjust the color in advance; (5) It is recommended to wear gloves during operation to avoid contaminating the panel surface.

Due to different production batches of the colored yarn, slight color differences may occur under light. Therefore, it is recommended to use products from the same batch for the same project. Before construction, the panels should be arranged and color-matched, and installed in the adjusted order.

The product has good temperature stability. The suitable ambient temperature for construction is 15-30°C, and the humidity is 40-60%. Construction in high temperature and high humidity environments should be avoided. Under normal indoor conditions, it will not deteriorate or experience performance degradation due to temperature changes.