Entertainment and Leisure (chain KTV operation)

● Country: Thailand

● Industry: Entertainment and Leisure (chain KTV operation)

● Customer Profile: A medium-sized local KTV chain brand with 5 stores, focusing on consumer experience and compliant operation, with no prior experience in purchasing professional sound-absorbing materials

● Cooperation Period: New customer (signed a long-term supply agreement 3 months after the first cooperation) 

● Product Selection: Recommended a combined scheme of high-density flame-retardant sound-absorbing felt and polyester fiber environmental protection sound-absorbing felt according to the acoustic characteristics of KTV; 

● Standard Consulting: Provided compliance materials for Thai fire protection (NFPA 701) and environmental protection (Thai Industrial Standard TIS); 

● Customization Service: Customized the cutting specifications of sound-absorbing felt according to the box size to match the decoration color system of the store; 

● Foreign Trade Service: Completed customs declaration and sea freight booking in one stop to ensure the goods arrive in Thailand within 10 days 

● Products Purchased: Flame-retardant sound-absorbing felt (black/gray, thickness 20mm),  Quantity: 1200㎡ of flame-retardant sound-absorbing felt

● Day 1: The customer consulted through platform, and the team issued a preliminary noise reduction plan within 2 hours; 

● Day 3: Sent sound-absorbing felt samples and provided compliance test reports; 

● Day 5: Signed the contract and started product production; 

● Day 10: Completed customs declaration and sea freight, and the goods were shipped to Thailand; 

● Day 15: The goods arrived in Thailand, and the technical team provided remote installation guidance; 

● Day 20: The customer completed the renovation, and the environmental protection department passed the re-inspection

Order amount: $10,000; Product quantity: 1200 square meters; Customer satisfaction rate: 100%; Market share: Through this case, the market share in the Thai KTV sound insulation material market increased by 5%, and 3 local entertainment venues became new customers.