Hotel & Catering (high-end boutique hotel)

● Country-Malaysia

● Industry-Hotel & Catering (high-end boutique hotel)

● Customer Profile-Local chain boutique hotel brand with 3 stores, positioning in mid-to-high-end market, focusing on customer experience

● Cooperation Tenure-New customer

● Core Challenge-Noise in hotel lobby and guest rooms affects customer reviews, requiring sound insulation renovation within 2 months without disrupting normal operations.

Solutions & Professional Value by RooAoo (Emma)

● Product Selection: Recommended combination of flame-retardant sound insulation felt and polyester fiber acoustic panels, balancing sound insulation and decoration; 

● Material Explanation: Detailed explanation of material's environmental characteristics (E0 environmental standard) and sound insulation performance (sound insulation ≥35dB); 

● Standard Compliance Consultation: Provided certification documents of materials meeting Malaysia's green building standards; 

● Construction Planning: Developed night-time phased construction plan to avoid affecting operations.

Products Purchased-Flame-retardant sound insulation felt (15mm thick, dark gray color), polyester fiber acoustic panels (20mm thick, off-white color); 

Quantity-500㎡ flame-retardant sound insulation felt, 800㎡ polyester fiber acoustic panels.

Follow-up Details & Milestones

● Day 1: Initial communication, understanding customer needs and on-site survey; 

● Day 3: Submitted proposal quotation and samples;

● Day 7: Signed contract and confirmed construction details;

● Day 15: Materials produced and shipped;

● Day 22: Started on-site construction;

● Day 55: Construction completed and accepted;

Follow-up Details: Sent weekly project progress reports to timely synchronize problems and solutions during construction.

Quantified Results of the Order-Order Amount-580,000 RMB; 

Quantity-1300㎡ (500㎡ flame-retardant sound insulation felt + 800㎡ polyester fiber acoustic panels); 

Customer Satisfaction-98% (result of customer satisfaction survey after acceptance); 

Market Share Growth-Through this project, the market share in Malaysia's high-end hotel market increased by 2%. 

Final Achieved Effects

● Effect 1: Sound Insulation Performance: Sound insulation between guest rooms increased to 40dB, meeting international hotel sound insulation standards; 

● Effect 2: Customer Complaints: Noise-related complaint rate dropped from 30% to 1%;

● Effect 3: Environmental Experience: Lobby echo elimination rate reached 90%, significantly improving guest communication experience; (Note: It is recommended to attach before-and-after renovation comparison pictures with marked sound insulation test data).